Customer Care

SHIPPING & Delivery

DESTINATIONDELIVERED BYEXPECTED
ARRIVAL
COST
UNITED KINGDOMDPD4-8
BUSINESS
DAYS
£3.95 FOR ORDERS UP TO £25
FREE FOR ALL ORDERS OVER £25
REST OF
THE WORLD
UPS7-14
BUSINESS
DAYS
£25

For any questions regarding delivery please contact [email protected]

For international orders, please allow up to 7-10 working days for delivery, from the order being received. We currently, no longer offer shipping to Canada however, customers in Canada can shop via Sephora.

RETURNS


If for any reason you are not 100% satisfied with your Tan-Luxe order, you may return any product in its original condition for a full refund within 14 days from delivery.

If the product you receive is damaged or faulty in any way, or not what you originally ordered, please contact us on: [email protected]

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Return address is:

TAN-LUXE, C/O Steder Group UK Ltd, Unit 3 Sentinel Court, Atholl Avenue, Hillington Park, Glasgow, G52 4UG

There are certain situations where only partial refunds are granted: (if applicable)

– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

– Any item that is returned more than 14 days after delivery

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will process the refund due to you as soon as possible, and a credit will automatically be applied to you on the original method of payment within 14 days.

If you have not received your refund within 14 days, please contact us at: [email protected] 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t yet received a refund please contact us on: [email protected]

Additionally, contact your credit card company, it may take up to 14 working days before your refund is officially received.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at: [email protected]

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