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Shipping & Returns

Shipping & Returns

Coronavirus Update

We are taking the ever-developing situation regarding COVID-19 very seriously here at Tan-Luxe. To ensure the safety and wellbeing of our team, as well as comply with both government and WHO guidelines on social distancing, we have taken measures to limit the number of staff working in our warehouse.

Please be aware that we are currently unable to ship to Europe as a result of Coronavirus. For more information, please refer to the shipping locations section below.

We’d like to thank everyone for their continued patience and understanding during this unprecedented time.

Love Marc & Team TL x

Shipping

DESTINATION DELIVERED BY EXPECTED ARRIVAL COST
UNITED STATESUSPS3-7 BUSINESS DAYS$8.20
UNITED KINGDOMDPD4-8 BUSINESS DAYSFREE
EUROPEUPS7-14 BUSINESS DAYS€8.20
REST OF THE WORLDUPS7-14 BUSINESS DAYS£12

SHIPPING LOCATIONS

We offer Free Standard Delivery to the UK and Northern Ireland, please allow up to 7 working days from the order being received.

For international orders, please allow up to 7-10 working days for delivery, from the order being received. Please be aware, we no longer ship to Canada and Australia currently. To shop Tan-Luxe from these locations, please visit Sephora.

Additionally, due to restrictions placed as a result of Coronavirus, we are unable to ship to Europe (Including the Republic of Ireland) at this time. We apologise for any inconvenience this has caused. We are unfortunately unable to give a timescale on when this shipping option will be available again so please continue to refer back to our shipping page for future updates.

 

We currently ship to the following international locations:

 

United States

 

UK

 

Rest Of World

Ukraine
Mexico
Switzerland
Norway
Philippines
New Zealand

For any queries regarding orders, please contact: orders@tan-luxe.com

RETURNS

If for any reason you are not 100% satisfied with your Tan-Luxe order, you may return any product in its original condition for a full refund within 14 days from delivery.

If the product you receive is damaged or faulty in any way, or not what you originally ordered, please contact us on: orders@tan-luxe.com

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return,we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

UK Return address: Tan-Luxe, C/O Steder Group UK Ltd, Unit 3 Sentinel Court, Atholl Avenue, Hillington Park, Glasgow, G52 4UG

 

United States & Canada Return address: Tan-Luxe, PDR Returns, 90 Mayfield Ave, Edison, NJ 08837

 

There are certain situations where only partial refunds are granted: (if applicable)

– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

– Any item that is returned more than 14 days after delivery

 

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will process the refund due to you as soon as possible, and a credit will automatically be applied to you on the original method of payment within 14 days.

If you have not received your refund within 14 days, please contact us at: orders@tan-luxe.com 

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t yet received a refund please contact us on: orders@tan-luxe.com

Additionally, contact your credit card company, it may take up to 14 working days before your refund is officially received.

 

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at: orders@tan-luxe.com

If you have any further questions